ARC Intelligence – Frequently Asked Questions

Last Updated: May 2026

Accounts

What types of accounts does ARC Intelligence offer?

ARC Intelligence supports three account types: Athlete (for sports performance analysis), Coach/Contributor (for submitting coaching insights and applying to jobs), and Employer (for posting jobs and reviewing applicants). Account type is selected during signup.

How old do I need to be?

You must be at least 13 years old to create a ARC Intelligence account. Users under 18 require parental or guardian consent. Coaches, contributors, and employers must be at least 18. See our Privacy Policy (Appendix D) for details.

How do I delete my account?

You can request account deletion through the app settings or by contacting hello@arcintelligence.online. Upon deletion, your account access is removed and identifiable personal data is deactivated. Certain de-identified, aggregated, or system-integrity data may be retained as described in our Privacy Policy.

Data & Privacy

Is my video processed on my device or in the cloud?

ARC Intelligence uses a combination of on-device and secure cloud-based processing depending on the feature. Some analysis uses on-device processing via Apple frameworks. Certain features may involve uploading content to secure cloud infrastructure. See our AI, Biomechanics & Coaching Disclaimer for a detailed explanation.

Does ARC Intelligence use AI?

Yes. ARC Intelligence uses AI and machine learning for biomechanical video analysis, movement pattern recognition, performance scoring, coaching insight generation, and content moderation. ARC Intelligence may use third-party AI/ML providers alongside its proprietary MovementNet technology. AI-generated insights are for informational and educational purposes only and should not be treated as medical advice.

Does ARC Intelligence sell my data?

No. ARC Intelligence does not sell personal information. Data is shared only with infrastructure providers, payment processors, and AI/ML service providers as necessary to operate the platform. See our Privacy Policy for details.

What happens to my data when I delete my account?

Account access is removed and identifiable personal data is deactivated. Anonymized biomechanical data, movement-derived metrics, aggregated analytics, contributor content (which is separately licensed), and system-integrity records may be retained. See our Privacy Policy for details.

Payments & Subscriptions

How does billing work?

Premium subscriptions can be purchased through the Apple App Store (iOS) or Stripe (web). ARC Intelligence does not directly process or store payment card details. Subscriptions renew automatically and can be cancelled through the respective platform. See our Refund & Payment Terms for details.

Can I get a refund?

iOS App Store purchases must be refunded through Apple at reportaproblem.apple.com. Web (Stripe) purchases may be eligible for refund within 14 days — contact hello@arcintelligence.online. See our Refund & Payment Terms for full details.

Which sports have premium analysis?

Tennis is currently the only sport with full video analysis and AI-powered insights. Other sports are available for profile, interest, and early-access registration. You should not purchase a premium subscription for a sport that does not yet have analysis capabilities.

Contributors & Coaching

What is the Incubator?

The ARC Incubator is where approved coaches and contributors submit structured coaching insights, skill area analyses, and annotations. These contributions are moderated for quality and accuracy. The Incubator helps coaches demonstrate expertise and build their professional profiles.

Do contributors get paid?

Insight submissions themselves do not involve direct payment. However, contributors may earn referral revenue through the ARC Intelligence referral program: a 5% revenue share from users who subscribe using their referral code. See our Contributor Licensing Agreement for details.

What happens to my contributions if I leave ARC Intelligence?

Contributors retain ownership of their original content, but grant ARC Intelligence a perpetual, irrevocable license to continue using, storing, and incorporating contributor content into its systems. This license survives account deletion. See our Contributor Licensing Agreement for complete terms.

Jobs & Employers

How does the job system work?

Employers can post jobs. Coaches can browse and apply to jobs. Applications from contributors with approved Incubator insights become visible to employers immediately. Other applications become visible after a short review period.

Is ARC Intelligence an employment agency?

No. ARC Intelligence provides infrastructure for job discovery. ARC Intelligence is not an employment agency, staffing firm, or recruiter. All hiring decisions are made by the employers who post jobs.

Safety & Medical

Is ARC Intelligence medical software?

No. ARC Intelligence is coaching, performance, and educational software. It is not medical software, a diagnostic tool, or a healthcare provider. AI analysis should not be used as a substitute for qualified professional coaching, medical advice, or physical therapy. Users are responsible for their own training decisions and physical safety.

Contact

Have a question not answered here? Contact us at hello@arcintelligence.online.